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faqs

DePaul Athletics Ticket Office | Sullivan Athletic Center | 2323 N. Sheffield Ave, Chicago, Ill. 60614 | Phone: (773) 325-SLAM (7526) | Fax: (773) 325-7529


Where is your ticket office located and when is it open?

The DePaul ticket office is located in the first floor lobby of the Sullivan Athletics Center, 2323 N. Sheffield Ave., Chicago, Ill. Regular business hours are Monday-Friday, 9 a.m.-5 p.m.

Allstate Arena Box Office: The Allstate Arena box xffice is located at 6920 N. Mannheim Rd. Rosemont, Ill. The box office offers walk-up service only. Regular business hours are Monday-Friday, 11 a.m.-7 p.m., Saturday, Noon-5 p.m. Also open three hours prior to events and one hour after start of each event.

Where are DePaul athletics sporting events held?
Men's Basketball: Regular season home games are played at Allstate Arena (unless otherwise noted), located at 6920 N. Mannheim Rd. in Rosemont, Ill. For Allstate Arena information, directions, and seating visit www.allstatearena.com.

Women's Basketball & Volleyball: Home games are played at McGrath-Phillips Arena, located at 2323 N. Sheffield Ave. in Chicago on DePaul's Lincoln Park campus.

Men's and Women's Soccer: Home games are played at Wish Field at Cacciatore Stadium, located on the 900 block of West Belden Ave. on DePaul's Lincoln Park Campus.

Softball: Home games are played at Cacciatore Stadium, which is located on the 900 block of West Belden Ave. on DePaul's Lincoln Park Campus.

Is there parking available?
Men's Basketball: Allstate Arena parking information is available at www.allstatearena.com.

Women's Basketball: Parking is conveniently located directly adjacent to McGrath-Phillips Arena at the 2335 N. Sheffield Ave. parking deck for $6.

Varsity Sports: Parking is conveniently located directly adjacent to McGrath-Phillips Arena at the 2335 N. Sheffield Avenue parking deck on DePaul's Lincoln Park campus.

How can I purchase tickets to DePaul athletics events?
DePaul University athletics offers three easy ways to obtain tickets for events.

1. Purchase tickets online: Online Ticket Office

2. In advance, visit the DePaul University athletics ticket office inside the Sullivan Athletics Center's first floor lobby during regular office hours (weekdays from 9 a.m. - 5 p.m.). The Sullivan Athletics Center is located at 2323 N. Sheffield Ave on DePaul's Lincoln Park Campus. On game days, the venue box office opens one hour prior to the scheduled event start time.

3. As always, you can purchase individual game tickets and group ticket packages in advance by calling the DePaul athletics ticket office at (773) 325-SLAM (7526). Please ask to speak with a ticket representative.

*To purchase advance tickets in person to DePaul men's basketball events held at Allstate Arena, visit the Allstate Arena box office (open 11 a.m.-7 p.m. Monday-Friday; Noon-5 p.m. on Saturday). On game days, the Allstate Arena box office opens at 11 a.m.

Are you required to purchase tickets for fall and spring sporting events?
Tickets for these sports are available on gameday only. All fall and spring sports that require purchasing tickets for admission, will have a ticket booth at the main entrance to the event. Doors will open one hour prior to the start of each event. If you are looking to bring out a large number of guests (10 or more), please contact the DePaul athletics ticket office at (773) 325-SLAM to take advantage of group ticket deals and discounts.

How can I pay for tickets?
The DePaul athletics ticket office accepts cash, American Express, Discover Card, MasterCard and Visa for all ticket orders. Checks are acceptable in advance and must be made payable to: DePaul University Athletics. All sales are final. No refunds or exchanges are permitted.

How will tickets be shipped?
All ticket orders placed one week prior to the game date will be mailed unless the purchaser requests that tickets be left at will call. Ticket orders are mailed via the USPS.

Is there a will call option?
All orders placed less than one week prior to the scheduled game date will automatically be held in will call. A government issued photo ID will be required to receive the tickets. At Allstate Arena, will call is located inside the Allstate Arena box office across the street from the north entrance of the arena and available for pickup 90 minutes prior to game time. At McGrath-Phillips Arena, will call is located at the DePaul athletics ticket office and available for pickup 60 minutes prior to game time. Advance will call tickets for DePaul sporting events may be picked up prior to the day of the game at the DePaul athletics ticket office during regular business hours.

I have complimentary tickets waiting for me to pick up on game day. Where do I pick them up at? Do I need to show picture ID?
Players, Coach, Dance, Cheer - Complimentary Guest List Pass Gate: According to the NCAA Issuance Procedures, the individual utilizing the complimentary admission must present government issued photo identification to the person supervising the use of the pass list and the admission gate. (Rule 16.2.1.2.1 in the NCAA 2008-2009 Division I Manual). If you are going to be receiving complimentary tickets for a Blue Demon home event left by a DePaul player, coach, dance team member, or cheerleader you must report to the appropriate pass gate to sign for your individual ticket. At Allstate Arena, the complimentary guest pass gate is located on the north end (Lunt Avenue) of the arena inside the entrance gate to Allstate Arena. At McGrath-Phillips Arena, the complimentary guest pass gate is located inside the southwest entrance to McGrath-Phillips Arena. At Wish Field/Cacciatore Stadium, the complimentary guest pass gate is located at the main entrance to the event.

I have a young child that I wish to bring along to the game. Do I need to purchase an extra ticket?
At Allstate Arena, everyone over the age of two must have a ticket to enter the event. Any child under the age of two must sit in the lap of a parent or guardian and may not occupy a seat. If your child requires a seat, then a ticket must be purchased.

Is there accessible seating available at DePaul athletics events?
Accessible seating is limited. If you need accessible seating, please contact the DePaul athletics ticket office to arrange for tickets in those sections.

My tickets were lost/stolen/destroyed. What should I do?
Please contact the ticket office if you have any questions regarding your lost, stolen, or destroyed ticket situation. The DePaul athletics ticket office is not responsible for any tickets that are lost or destroyed. Replacements are only issued for season ticket holders and must be requested one week prior to the event.

Are there refunds?
No refunds, exchanges, or cancellations are permitted. All sales are final. Questions or concerns regarding these topics should be directed to the DePaul athletics ticket office.

Change of Address/Contact Information
To ensure that all DePaul athletics mailings reach you, please forward any and all changes of contact information and address to the ticket office by e-mail or by phone.